August 28, 2018

Intelligent system transformed patron service at Aalborg Libraries

Intelligent system transformed patron service at Aalborg Libraries

By introducing the Lyngsoe Intelligent Material Management System, Aalborg Libraries achieved many benefits, including enhanced patron service, optimized collections and improved working efficiency.

Managing one main library, 12 branches and three book-mobiles, it was challenging for Aalborg Libraries to adequately manage their floating collections. They wanted to serve their patrons more efficiently, providing a wider selection of materials across all branches. In addition, they wished to make it easier for patrons and employees to locate materials they were looking for. Finally, they were looking to enhance their overall efficiency by reducing manual labour.

To ensure a faster and more efficient material flow, Aalborg Libraries charged ahead to take advantage of pioneering IT technology. They opted for the Lyngsoe Intelligent Material Management System (IMMS), which is specially designed to seamlessly manage material flows, including for floating collections.

The IMMS helps to identify the precise location of materials including reservations and materials on hold, enabling faster shelving and creating visibility of how materials travel within and between library branches.

The paperless system enables patrons, as well as staff, to locate shelved materials. Patrons are automatically notified about reserved materials via email or text message as soon as materials are available for pickup in the reservations shelf, giving anoptimized customer service.

The IMMS has greatly enhanced transparency and distribution of materials, improving the speed and quality of service. Today, all library branches can locate shelved materials faster and provide access to a wider choice of materials, inspiring patrons and meeting their needs.

Aalborg Libraries also experienced massive improvements in parts of their work flow, with a staff time saving of 40 per cent on reservations. In addition, introducing the IMMS meant a transition to paperless identification of materials, which led to reduced paper consumption, saving money and protecting the environment.

You can learn more about IMMS and watch the video here:

Intelligent Material Management System

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