With increasing demands from patrons, Henrico County Public Library (HCPL) was looking for a user-friendly and reliable solution that integrated with their current ILS. It was also important to that HCPL patrons were able to return their library loans any time day or night, even if the library building was closed.
Henrico County Public Library implemented the first Lyngsoe Systems (formerly FKI) automated material handling systems nearly ten years ago to improve customer service and reduce staff time. The technology continues to improve and add features, with those new features being expanded upon. As technologies improve, Lyngsoe Systems solutions have been able to be upgraded in place utilizing many of the initial core components, which reduced overall cost.
“As a County, the equipment has paid for itself in many ways by avoiding costly stress-related injuries common with repeated materials handling and supporting reduced staffing while maintaining the same high level of customer service even with an increase in overall transaction volumes”. “Lyngsoe stands behind their product and has provided skilled, responsive support 24x7x365”. - Jennifer Wood Technology Coordinator Henrico County Public Library
Established in 1969, the Henrico County Public Library strives to deliver excellent services to its customers by promoting reading and lifelong learning, connecting people with the information they need and enriching community life. The County is served by five area libraries - Fairfield, Libbie Mill, Tuckahoe, Twin Hickory, and Varina; four branch libraries - Gayton, Glen Allen, North Park, and Sandston; as well as two specialized libraries - the Municipal Government and Law Library and the Mobile Library Service, with more than two million visits. Henrico County Public Library System has received over 30 National Association of Counties (NACo) and Virginia Association of Counties (VACo) awards.