First and last mile solutions
Lyngsoe have solutions for both collection and delivery, which can help solve the day-to-day challenges faced by postal operators. Collection and delivery are the most labour-intensive and hence most costly processes in postal logistics, as there can be many contractual obligations to be fulfilled and many services to be provided such as: Detailed proof of delivery (PoD) and proof of collection (PoC) documentation, frequently involving personnel replacement, use of external transport companies and universal service obligations. The fact that delivery and collection by their nature are conducted in many different locations by many different persons is a key factor that makes them difficult to manage and monitor in a timely and cost-effective manner.
@track – objective data-capture for exact time of collection and delivery
Regardless of whether first mile collection is at the customers’ premises or a public mailbox, it is important for obtaining a high quality standard within the post to be able to document the exact time of collection, and to monitor and measure the general quality of mail box collection/emptying with a system that delivers indisputable documentation. The same is true when it comes to delivery and associated services. @track is an RFID-based system that enables 100% objective data capture without any manual handling. Registrations are made at any point of interest either at the customers’ collection or delivery site, or when a public mailbox is emptied. Apart from documenting PoC emptying and PoD, the @track system also provides valuable information to increase quality of service and balance workload at sorting centres.
Multiple benefits of using @track in public mail boxes
Many postal operators such as Norway Post, Polish Post and Swedish Post, use the @track system to enhance documentation of when public mailboxes are emptied, and of whether collection was performed within the service times promised to the public. If a mailbox has been forgotten on the route, a warning will appear and the mistake can be corrected without interfering with production. More efficient mailbox collection gives the post more satisfied customers and a more reliable image.
Handheld software platform – a portable solution
You can skip all the paperwork and get instant digital documentation by using a handheld personal digital assistant (PDA). It simplifies and makes working procedure safer and more efficient – and it’s a proven solution. The Lyngsoe solution for PDAs can securely integrate with leading ERP systems using industry-standard middleware technologies. It can also be used for instant barcode scan as PoD and PoC documentation, or collect customer signatures direct on the PDA.
A standard solution that matches all security criteria and any known PDA brand
The Lyngsoe Portable Solution is currently in use by postal services and for stock and delivery management – e.g. by Havi Logistics, the distributor for all McDonald’s restaurants within Europe. The software is a proven standard solution that is customized to fit each customer’s specific needs across industries and supports all data security criteria. The software is not designed for any specific PDA brand, but is compatible with all known PDA brands and can easily be used as an add-on with existing systems on the PDA.
Truck Reader
The Lyngsoe Truck Reader is an RFID reader that can identify the location of where any RFID tagged load carrier was loaded or unloaded from a truck via GPS, to give you valuable data on the use and location of roll cages and other important load carriers. It also enables automatic stock control of load carriers loaded and unloaded at customer locations, automatically generating valuable PoC and PoD documentation. It also enables load balancing optimization of trucks, as it provides details of the exact load in the truck, allowing you to extend your customer service and provide instant pick-up of a special delivery when the truck in on the road.