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Remote monitoring and hotline
For monitoring complex data capture systems, Lyngsoe has developed an advanced Service Monitor that monitors systems on-line and in real-time from our headquarters in Denmark. The Service Monitor tool detects errors on any system covered by the online monitoring service and immediately notifies the technical support team to initiate a remote error correction. This high level of monitoring ensures that no data is lost and that systems are never compromised. We currently monitor more than 11,000 data registration points all over the world.
System monitoring 24/7
The Service Monitor ensures that all systems are monitored 24/7 and if an error should occur, our technical support team handles over 95% of all cases remotely. In complex issues, where remote support is insufficient a field service engineer is sent on a site visit or we use our ‘Intelligent Hands’ concept, where a local technician is trained to deliver the physical element advised and supervised by Lyngsoe technical support staff remotely.
Customers own Service Monitor
It is also possible for the customers to follow their own service cases via a web-based service monitor (web-SMO). The service makes is possible for the customer to view the status of repairs, service reports, documentation and contact information as well as create their own service cases.
The web-SMO also provides an overview of all sites, site equipment and equipment performance. For easy reference, web-SMO displays both a case overview and a surveillance map with pins indicating service status on each site.
The pins are coloured according to status; red where an error is detected or a service case is open; green when there are no errors and no open service cases; and yellow if the cases are on hold.