Proof of sending and delivery
Lyngsoe have solutions for both collection and delivery, which can help solve the day-to-day challenges faced by postal operators. Collection and delivery are the most labour-intensive and hence most costly processes in postal logistics, as there can be many contractual obligations to be fulfilled and many services to be provided such as: Detailed proof of delivery (PoD) and proof of collection (PoC) documentation, frequently involving personnel replacement, use of external transport companies and universal service obligations. The fact that delivery and collection by their nature are conducted in many different locations by many different persons is a key factor that makes them difficult to manage and monitor in a timely and cost-effective manner.
An effective solution for first and last mile track and trace
This Proof of sending and delivery module of QSM Operations offers a complete, advanced and effective solution for first and last mile track and trace. The module documents if and when items have been collected or delivered, providing postal services with tremendous features in avoiding failures in this part of the value chain process.
Combine with smart phones or PDA’s
Combining this module with smart phones or other scanner-based solutions helps collection or delivery agents handle different mail types and accompanied documents correctly during the first and last mile, for example by enabling alarms from scanners and smart phones when handling over cash on delivery items to customers.
Registrations can be made at any point, for example at the customer’s collection or delivery site, e.g. by using a handheld personal digital assistant (PDA). This proven solution simplifies and makes working procedures safer and more efficient. The QSM Operations solution for the use of PDAs can integrate with leading ERP systems using industry-standard middleware technologies and can be used for instant barcode scan as Proof of delivery (PoD) and Proof of Collection (PoC) documentation, or collecting customer signatures directly on the PDA.
» Read the full QSM Operations brochure
@track – objective data-capture for exact time of collection and delivery
Regardless of whether first mile collection is at the customers’ premises or a public mailbox, it is important for obtaining a high quality standard within the post to be able to document the exact time of collection, and to monitor and measure the general quality of mail box collection/emptying with a system that delivers indisputable documentation. The same is true when it comes to delivery and associated services. @track is an RFID-based system that enables 100% objective data capture without any manual handling. Registrations are made at any point of interest either at the customers’ collection or delivery site, or when a public mailbox is emptied. Apart from documenting PoC emptying and PoD, the @track system also provides valuable information to increase quality of service and balance workload at sorting centres
» Read the brochure on the @track solution