Lyngsoe offers the following library support and service products
Lyngsoe offers fast and reliable service and maintenance to our customers to ensure peak performance of our systems at all times.
Hotline
With a hotline agreement the customer is guaranteed a response to a problem within a specified timeframe. Problems are solved over the phone and/or via remote connection by our qualified hotline personnel or, if needed, our product specialists. Having a hotline agreement with Lyngsoe ensures that all hotline enquiries are documented and filed. After completion, a hotline report is sent to the customer.
Man-On-Site
With Man-On-Site service included in the library service agreement, Lyngsoe has technicians available to respond on site to solve problems that cannot be resolved remotely. Man-On-Site Service is offered at a fixed rate or time and materials.
Preventive Maintenance
Lyngsoe offers preventive maintenance plans for our systems in order to keep them at peak performance and to identify wear and tear before it becomes a problem. A preventive maintenance plan is scheduled and service visits are made by Lyngsoe Field Service Engineers, who will inspect all equipment, make necessary repairs and replacements as well as perform on-site tests.
Scheduled service visits will include:
- Inspection of general condition of system
- Adjustments and Lubrication
- Change of wearing parts
- Optimization of equipment
- Check of steering
- Analyze log files
- Evaluation of spare part stock
- Training of staff (option)
All service visits are documented with a Service Site Visit Report to the customer.
Spare parts
Lyngsoe offers spares, consumables and repairs for all equipment supplied by us, during its life-time.
Tailored spare part Starter-Kits are offered as a minor spare parts stock, to be held by the customer. This stock includes parts that are critical to the operation of the systems spares are offered at a fixed rate or time and materials.
Training
On-Site training packages ensure that your staff and maintenance personnel have the skills needed to safely and efficiently operate your system, as well as keeping the equipment in running order. Lyngsoe provides options for refresher training tailored to your individual requirements.