Passenger Services
Wireless technology smoothes the travel experience for passengers
Copenhagen Airport is testing a new wireless technology developed by the “SPOPOS” consortium that includes Lyngsoe Systems. Lyngsoe brings RFID expertise, airport process knowledge and project management to the SPOPOS project. The aim of the SPOPOS project is to design technology dedicated to providing passengers with a more relaxed start to their journey as well as reducing the number of flight delays.
Making the boarding process easier and avoid late departures
Our focus on passenger processes stems from a combination of wanting to help: the passengers to enjoy a relaxed experience at the airport; the airlines to avoid late-arriving passengers and the consequential late departures; and the airport to gain a better knowledge and visibility of passenger behaviour, which will result in enhanced services for passengers and airlines.
Proactive boarding process with the Gatecaller
The Gatecaller is a functionality that makes it easy for the personnel at the gate to send an SMS to a passenger who will be late for boarding if no action is taken. Each passenger carrying an RFID tag is visible to the personnel at the gate as a green, yellow or red dot in a graphical overview of the airport divided into zones. If red, they are actually already too late for boarding once the walking and queue time from where they are to the gate has been taken into account, and they will delay the flight if no action is taken. This new proactive approach to the boarding process makes it possible to reduce the number of flight delays caused by late arriving passengers and also allows the passengers to have a more relaxed experience in the airport.
Further information
» Download SPOPOS project case
