ISO 9001 Certification
Lyngsoe Systems holds the DS/EN ISO 9001:2000 certificate. This process specifies and provides instructions for all phases of an order - from initial customer contact to final acceptance test and hand-over of a system to a customer.
Quality Principles
When Lyngsoe Systems' project teams are working in a project process, they have the following principles in mind:
- The customer's success is Lyngsoe Systems' success
- Lyngsoe offers more than the competitors at the same price
- Lyngsoe do not terminate the work, until the customer has obtained the agreed result
- The customer must obtain performance improvements as well as savings as a result of our supplies
- Lyngsoe must know the customer's process thoroughly
- Lyngsoe must actively follow, guide and correct the operation of systems supplied
- Lyngsoe must be a profitable business
- Lyngsoe must be able to act as sub-supplier as well as main contractor
Quality Objectives
The major objective of Lyngsoe Systems is to serve as an attractive supplier to our customers at any time. This applies to established customers as well as potential customers.
In this context, attractive means:
- Lyngsoe must supply products and services meeting the customer needs and expectations as agreed upon.
- Lyngsoe must supply the agreed solution at the time and price agreed
- Lyngsoe must possess process and technical know-how enabling us to understand the business of the customer
- Lyngsoe must offer value adding services and support in connection with a supply
- Lyngsoe must supply changes and extensions meeting the customer needs as agreed
- Lyngsoe must continuously create internal process improvements
- Lyngsoe must continuously create product improvements
- Lyngsoe must know the customers’ degree of satisfaction
- Lyngsoe must effectively integrate the quality policy in all levels of the organization
- Lyngsoe must effectively control the quality in all phases of the order process